DELIVERY AND RETURNS
We accept most major credit cards. All transactions are made using secure provider Sage Pay.
VAT is charged at the prevailing rate (20%) unless otherwise specified.
We provide a branded paper pouch and tissue paper for each Chrysalis item purchased. You are able to purchase our Chrysalis gift bags and boxes at the checkout. Each gift box can fit three Chrysalis items.
Orders will be managed as follows:Orders received before 12:00 (noon) Monday to Friday will be processed and dispatched on the same day.Orders placed after 12:00 Friday and on a Saturday, Sunday or Bank Holiday will be dispatched on the next working day
If for any reason we are unable to dispatch your order according to the timescales given above, we will contact you.
UK: 1-2 working days
Ireland: 1-2 working days
Europe* (EU): 1 - 2 working days
Europe (Non EU): 3-4 working days
USA: 3-4 working days
ROW**: 4-5 working days
All Deliveries are tracked and must be signed for. We aim to meet these delivery times, but during busy periods deliveries may take a little longer.
*Please note we are unable to ship to Portugal
**Please note we are unable to ship to Canada
UK: First class recorded signed for - £5.95
UK: Special next day delivery - £9.95
Europe inc. Ireland: International signed for - £11.95
USA: Standard delivery - £5.95
ROW: International signed for - £15.95
Orders of 3 pieces or more (excluding packaging) – Free Delivery
We hope that you are delighted with your purchase from Chrysalis but if for any reason you are not, simply return your order to us within 30 days of the invoice date in the original packaging and either a completed returns note included with your order, or with a note of your name and order number enclosed. We advise using recorded delivery for all returns. Refunds will be made by the same method that payment was taken. Unless faulty, we do not refund the costs incurred returning products. For hygiene reasons earrings are non-returnable.
Chrysalis Returns, Creeds Farm, Silver Street, Burrowbridge, Somerset, TA7 0RZ
Chrysalis trades under its parent company, Silver Willow Ltd. Silver Willow Ltd. is a company registered in England and Wales with Company Number 03495783. The registered address for Silver Willow Ltd. is Creeds Farm, Burrowbridge, Bridgwater, TA7 0RZ
VAT Number: 634500958